This past week, the producers (and many fans) of the anticipated movie adaptation of the huge bestseller 50 Shades of Grey, had a bit of ‘splainin’ to do. Charlie Hunnam, the superstar actor known best for portraying Jax Teller in the megahit Sons of Anarchy has – once again – stepped away from the role. Though the producers were clearly caught off guard, the move could not have been a complete surprise. Hunnam had initially turned the role down, but later agreed.
The story being told now by both sides’ entertainment PR departments is that Hunnam had to drop out due to scheduling conflicts. That may have been it, or it may have been the somewhat bipolar response to the announcement that Hunnam had been tapped to play the lead character, Christian Grey.
The purpose of this article is not to toss salt in a wound, but to take a look at how both sides responded to a potential negative PR firestorm.
Fans of this book are legion, and they are rabid. The expectations are going to be off the charts. Seeing this sort of shakeup will not inspire them to positive feelings, and will not play well online.
So, what will Universal Pictures, and Focus Features say to get ahead – and stay ahead – of the story? Well, they are already talking, and there’s plenty for you to learn about how to handle “oops PR”.
1 – They made the announcement
The producers didn’t get scooped; they got there first. This is huge from a PR standpoint. You want to be as far out ahead of the story as possible. Leading the story is always best. This gives you the best opportunity to control the narrative.
2 – Embrace the embarrassment and move on
They didn’t quibble, posture, or point fingers. They just told the truth, and announced future plans. Was it embarrassing? Likely. Was it fatal to the project? Not hardly. And it was certainly not as negative as it would have been if the producers had turned this into a circus.
3 – Remind fans what is going well
In a release, the producers were quick to remind fans that the female lead, Dakota Johnson, is still under contract, and they are moving quickly to find a replacement. The application here is to remind people that things are under control, and positive action is already underway.
You will never be able to steer clear of all embarrassing situations or PR issue. But, when you have to face the music, keep these tips in mind.