British Airways Apologizing After Massive Data Breach
Another major company is apologizing for a data breach. This time, the company in the crosshairs is British Airways, which recently admitted 380,000 customers had been exposed in a data breach that happened between August 21 and September 5. The breach is being called “the worst in British Airways history” and specifically affected consumers who booked through the company’s website or mobile app, which, these days, could be pretty much anyone.BA said no passport information was leaked, the company did admit that “personal and financial” details had been compromised. So, very bad news, all the way around. But, looking at the situation from a PR perspective, there are some things that British Airways did very well.
Read MorePapa John’s Treading Water in Crisis
When Papa John Schnatter was ousted by the successful pizza company he founded, it may not have been an existential PR crisis, but it was certainly a walk through a proverbial minefield for the board deciding the company’s immediate future. First, Schnatter was on everything. He was, literally, the face of Papa John’s and at the center of nearly all marketing and advertising. And, then, he was not. Schnatter was gone, persona non-grata at the office and in the commercials. As he continued to proclaim his innocence, Schnatter, by default, kept the company in the headlines for all the wrong reasons.
Read MoreThe NFL Message Remains Confusing and Conflicting
When you take a step back and look at it from a long-range PR perspective, the biggest takeaway from the ongoing NFL “anthem protest scandal” is that it’s a PR nightmare that should have long since been dealt with. From the very beginning, it was clear that some NFL fans were not going to be happy no matter what decisions were made about players kneeling in protest during the National Anthem. Some group of fans, then, were going to “lose” in this situation. That much was crystal clear from the very first time Colin Kaepernick took a knee during the preseason in 2016.
Read MoreTwitter Defending Stance on Jones
When a significant number or percentage of your customers make certain demands, how should a brand respond? That’s the question being answered all across social media these past few weeks. Many users want bad actors booted, but others say to do so would infringe on the free exchange of ideas upon which social media is ostensibly based. Each of these sides has been busy building a narrative of layered messaging in support of their position. Now, when a company makes a related decision, they are linked with that entire apparatus of connected messages. It’s no longer an isolated incident, it’s being seen as taking a public stand on an issue. That may not be fair or even accurate, but that…
Read More“Papa” John Schnatter Delivers Defiant Message
John Schnatter is firing back at the company he founded, which has taken steps to distance their brand from the guy who, not that long ago, was the, face of the operation. “Papa John” was on everything, from the branding to the TV commercials to the radio spots. All that was true for years, until a few weeks ago, when reports surfaced that Schnatter made some remarks on a conference call that some considered racist. Once those allegations surfaced, Schnatter was quickly wiped away from the company’s branding. Schnatter maintains both that what he said, in context, was not inappropriate, and he says the company would be better off keeping him as the center of its brand.
Read MoreSimpsons Creators Respond to Criticism
The Simpsons is one of the longest running and most popular animated programs on television. The show has also spawned countless pop culture icons and references, even adding to our language in certain circumstances. The program has also built its reputation for smartly-crafted satire that, at times, cuts very close to the bone. When engaging in that level of satire, offending people can be par for the course. But there is one aspect of that offense that keeps coming back around and doesn’t seem to be going away any time soon. That topic is Apu, the Kwik-E-Mart clerk that, some say, promotes negative stereotypes and is harmful to certain segments of the population. Some are even calling the Apu character…
Read MoreUrban Meyer on Hot Seat at OSU
The skinny on iconic college football coach Urban Meyer is that he is so driven to win his heart nearly gave out on him. A hero coach at the University of Florida, Meyer left the game “for his health” only to return a few years later, to helm the powerhouse Ohio State program. Meyer was back, prowling the sideline, focused and intense. But the rumors that plagued him at UF were still stuck to him at OSU. Meyer would do anything to win, up to and including “tolerating misconduct” from players and coaches as long as it meant winning the SEC and competing for national titles. Years ago, it was so cliché as to almost be assumed that many top-tier…
Read MoreBarr Trying to Battle Back After Firing
After several weeks of defiance, Roseanne Barr appeared poised and contrite in her first major network TV interview since being fired from her eponymous sitcom due to some tweets about former Obama advisor, Valerie Jarrett. It’s a new look for a comedian who has built her career stepping across the line with sharp satire and humor directed at social norms and political trends. Barr has always been edgy, even when her popular sitcom was not, yet, when Twitter users reacted with outrage over tweets deemed to be racist, Barr was quickly ousted by ABC.
Read MoreOptus Falls Apart Under World Cup Pressure
Television and telecommunications company “Optus” recently faced a serious blow to their reputation after it’s FIFA World Cup streaming services failed to deliver high-quality viewing over the weekend on the 16th and 17th of June. The company has issued a quick response apologizing for several problems all the way from low-quality streams to playback issues and buffering problems. The Twitter page features an apology directly from CEO Allen Lew. Following a quick planning session, Lew revealed that the six games ready to appear on the Optus Sports application would need to be on a free-to-air system with the TV network SBS. Lew referred to the change in viewing patterns to a failsafe option and said that he and the company…
Read MoreFormer Obama Spokesman Joins United Air
The United Continental Holdings group is taking the next step in their reputation management strategy this month by hiring former President Barack Obama’s previous spokesman as a new chief communications officer. The industry veteran, Josh Earnest has the potential to play a significant part in United’s leadership team as the company struggles to maintain a strong position in the marketplace. Although United Airlines is suffering from a relatively bumpy experience reputation-wise, Josh Earnest could be the cure they’ve been looking for. Earnest has a lot of experience managing communications within an agile and volatile environment, making him a strong fit for the airline.
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